FAQ

Product Info

Best to charge the unit while sitting on your bedside table each night. While you may be able to go a couple days between charges, recharging the unit daily is a good habit to get into. Variables that may effect standby time include cell signal strength, programmed options, and of course, usage.

The number depends on which safety pendant you choose. The range is 5-8. 

For more information, go to https://guardiansp.com.au/personal-alarm-comparison/

How It Works

A Personal Emergency Response System (PERS) capable of providing 2-way communication over the cell phone network. All Safety Pendants are capable of providing their GPS location to emergency contacts; people chosen by and known to the user of the device.

A geo-fence is a virtual perimeter for a geographic area. It is used as a way to identify where you want the pendant user to stay in or away from (usually stay in). For example, a geo-fence would be setup around the pendant user’s home that is triggered when they leave the property. This is especially useful for people who are prone to wondering.

Family Monitored: When the SOS button is pressed, the pendant will alert any mobile or landline number that is previously chosen by the user. They are usually family, friends, neighbours, or carers.

Professionally Monitored: When the SOS button is pressed, the pendant will alert a 24/7 monitoring company that has the clients’ details on file. They are permitted to summon an ambulance if requested.

For more info, visit: https://guardiansp.com.au/family-friends-vs-professional-monitoring/

Fall Detection technology is still developing. Depending on the model, the unit may play a tune, vibrate or audibly tell you when it senses what may have been a fall. If you feel or hear that the fall alarm has been triggered and you didn’t mean it to, give the SOS button a short press. That will abort the emergency texts being sent to the contacts.
If you prefer, the fall detector can always be switched off or on.

Family Monitored: The pendant will shortly begin to call the first emergency contact. Depending on which model is chosen, contacts with a mobile number will receive a text message either immediately after the SOS is pressed or after the call is made (sometimes only the emergency contact who answers the phone will receive a text). If the first emergency contact does not answer the phone, the pendant will call the next contact. This process continues until an emergency contact answers the phone. We recommend having 000 as the final emergency contact in case no one is answering the call from the pendant

Professionally Monitored: Depending on which model is chosen, the pendant either alerts the monitoring company with a message and they will immediately call the user via their safety pendant or the pendant calls the monitoring company directly on their landline. The pendant user then lets the monitoring company know what is wrong. If it was a false alarm, no need to worry, the pendant user needs to just convey this to the monitoring company – they are very understanding!

It won’t. The NBN only effects in-home devices that link with a landline. Your Safety Pendant has nothing to do with linking to a base station, landline phone, or the NBN.

Yes, however we recommend mobile phone numbers be the first choice options. We do not recommend using 000 except as a last resort.

Customer Care

One year from purchase. Should you experience problems with your Guardian Safety Pendant, simply contacts our team on (08) 6336 9448 and they will organise to get you working again quickly.

We can remotely make any changes you require. There is no charge for that service.

Mobile Network / SIM

The “G” refers to generation so 3G is the third generation cell network.
The 3G network will soon go the way of vinyl records and video cassettes. The entire 3G network will be shutdown in Australia by mid 2024, though they could bring this date forward.

All Guardians use a SIM card. Credit for 1 month is included in the purchase price:

After that initial period, the cost is either:
$50/year (Optus),
$70/year (Telstra), or
$12.50/month (Telstra with unlimited calls and texts). 

General

A Safety Pendant is smaller, lighter and simpler to use. A mobile phone can call anyone and they are designed for frequent use, whereas all Safety Pendants have a prominent SOS button to call only pre-programmed emergency contacts (i.e., family, friends, neighbours). Some models can be programmed to receive a call from anyone, or only certain people designated by the user.

Most traditional alert pendants have a range of 20-50 metres. They were designed to work primarily within the home. However, all Safety Pendants work wherever they can pick up a cell signal, just like a mobile phone.

Once we have your order and all of the programming information, your unit will be dispatched within 1-5 business days, depending on how busy we are. We send express post so your pendant can arrive as soon as possible.

Yes, you can use your Safety Pendant anywhere in Australia where there is cell signal Coverage.

Funding from particular groups is on a case by case basis. For example, the National Disability Insurance Agency may provide funding for an individual who meets specific criteria. Your family doctor may be able to provide information regarding the various organisations to contact.

For myagedcare information, go to: https://www.myagedcare.gov.au/help-at-home/commonwealth-home-support-programme

Yes, they can hear you and you can hear them in a 2-way conversation.

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