ihelp (1)

The iHelp can call up to 10 contacts and you can also select which of the contacts are sent an SMS message

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Product (3)

Best to charge the unit while sitting on your bedside table each night. While you may be able to go a couple days between charges, recharging the unit daily is a good habit to get into. Variables that may effect standby time include cell signal strength, programmed options, and of course, usage.

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2
0

The ProTec can notify up to 5 contacts. You can also have one “Speed Dial” number allocated, which will not send out an SMS

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2
0

The iHelp can call up to 10 contacts and you can also select which of the contacts are sent an SMS message

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3
0

ihelp (1)

The iHelp can call up to 10 contacts and you can also select which of the contacts are sent an SMS message

Did you find this FAQ helpful?
3
0

ProTec (1)

The ProTec can notify up to 5 contacts. You can also have one “Speed Dial” number allocated, which will not send out an SMS

Did you find this FAQ helpful?
2
0

Mobile SIM (2)

Telstra, Optus and Vodafone all use the 2100 MHz for their data band. For voice transmission, Telstra uses 850 MHz, Optus uses 900 MHz and Vodafone uses either 850 or 900 MHz.

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2
0

The “G” refers to generation so 3G is the third generation cell network.
The 2G network will soon go the way of vinyl records and video cassettes. Telstra was the first to discontinue providing 2G service in December of 2016. Optus is pulling the plug in April of 2017. Vodafone will discontinue their 2G service on 30 September 2017.
The 3G network has the most extensive infrastructure throughout Australia. Those in sparsely populated areas should have a 3G Mobile Alert.

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1
0

Customer Care (2)

One year from purchase. Should you experience problems with your Guardian Safety Pendant, simply contacts our team on (08) 6336 9448 and they will organise to get you working again quickly.

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1
0

We can remotely make any changes you require. There is no charge for that service.

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1
0

How it Works (8)

A Personal Emergency Response System (PERS) capable of providing 2-way communication over the cell phone network. All Mobile Alerts are capable of providing their GPS location to emergency contacts, people chosen by and known to the user of the device.

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1
0

A geo-fence is a virtual perimeter for a geographic area.  A simple geo-fence might be a radius around a point location.  For greater accuracy, multiple radii can be used.

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1
0

Fall Detection technology is still developing. Depending on the model, the unit may play a tune, vibrate or audibly tell you when it senses what may have been a fall. If you feel or hear that the fall alarm has been triggered and you didn’t mean it to, give the SOS button a short press. That will abort the emergency texts being sent to the contacts.
If you prefer, the fall detector can always be switched off or on.

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1
0

A text is sent to the mobile phone of each of the emergency contacts letting them know that the user has pressed the SOS button. In addition to the texts, calls will be made sequentially to each of the emergency contacts. If the call is not answered, then the next emergency contact is given the opportunity to answer

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1
0

It won’t. The NBN only effects in-home devices that link with a landline. The Mobile Alert has nothing to do with linking to a base station, landline phone, or the NBN.

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1
0

1) Enter lattitude and longitude

2) Choose the radius

3) Notification will be given when the circle is breached

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1
0

The device uses a SIM card, just like a mobile phone, but they will only call and text selected numbers of the user’s choice.

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2
0

Yes, however we recommend mobile phone numbers be the first choice options. We do not recommend using 000 except as a last resort.

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1
0

General (9)

A Mobile Alert is smaller, lighter and simpler to use. A mobile phone can call anyone and they are designed for frequent use, whereas all Mobile-Alerts have a prominent SOS button to call only pre-programmed emergency contacts (i.e., family, friends, neighbours). Some Mobile Alert models can be programmed to receive a call from anyone, or only certain people designated by the user.

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1
0

Most traditional alert pendants have a range of 20-50 metres. They were designed to work primarily within the home. On the other hand, all Mobile-Alert models work wherever they can pick up a cell signal, just like a mobile phone.

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1
0

A Personal Emergency Response System (PERS) capable of providing 2-way communication over the cell phone network. All Mobile Alerts are capable of providing their GPS location to emergency contacts, people chosen by and known to the user of the device.

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1
0

None from Mobile Alert since there are no monitoring fees. However your phone service provider costs would vary between zero (if you’ve chosen Amaysim) and the cost of the prepayment of your chosen SIM card.

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1
0

No. We can remotely make any changes you require. There is no charge for that service.

Did you find this FAQ helpful?
1
0

The device uses a SIM card, just like a mobile phone, but they will only call and text selected numbers of the user’s choice.

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2
0

We include SIM card activation and custom programming in the cost of the unit so that you don’t have to set it up. If you are tech savvy and prefer to set up the unit yourself, we can assist you accordingly.

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1
0

Funding from particular groups is on a case by case basis. For example, the National Disability Insurance Agency may provide funding for an individual who meets specific criteria. Your family doctor may be able to provide information regarding the various organisations to contact.

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2
0

Yes; they can hear you and you can hear them in a 2-way conversation.

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1
0

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Mobile SIM (2)

Telstra, Optus and Vodafone all use the 2100 MHz for their data band. For voice transmission, Telstra uses 850 MHz, Optus uses 900 MHz and Vodafone uses either 850 or 900 MHz.

Did you find this FAQ helpful?
2
0

The “G” refers to generation so 3G is the third generation cell network.
The 2G network will soon go the way of vinyl records and video cassettes. Telstra was the first to discontinue providing 2G service in December of 2016. Optus is pulling the plug in April of 2017. Vodafone will discontinue their 2G service on 30 September 2017.
The 3G network has the most extensive infrastructure throughout Australia. Those in sparsely populated areas should have a 3G Mobile Alert.

Did you find this FAQ helpful?
1
0

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Customer Care (2)

One year from purchase. Should you experience problems with your Guardian Safety Pendant, simply contacts our team on (08) 6336 9448 and they will organise to get you working again quickly.

Did you find this FAQ helpful?
1
0

We can remotely make any changes you require. There is no charge for that service.

Did you find this FAQ helpful?
1
0

Load More

How it Works (8)

A Personal Emergency Response System (PERS) capable of providing 2-way communication over the cell phone network. All Mobile Alerts are capable of providing their GPS location to emergency contacts, people chosen by and known to the user of the device.

Did you find this FAQ helpful?
1
0

A geo-fence is a virtual perimeter for a geographic area.  A simple geo-fence might be a radius around a point location.  For greater accuracy, multiple radii can be used.

Did you find this FAQ helpful?
1
0

Fall Detection technology is still developing. Depending on the model, the unit may play a tune, vibrate or audibly tell you when it senses what may have been a fall. If you feel or hear that the fall alarm has been triggered and you didn’t mean it to, give the SOS button a short press. That will abort the emergency texts being sent to the contacts.
If you prefer, the fall detector can always be switched off or on.

Did you find this FAQ helpful?
1
0

A text is sent to the mobile phone of each of the emergency contacts letting them know that the user has pressed the SOS button. In addition to the texts, calls will be made sequentially to each of the emergency contacts. If the call is not answered, then the next emergency contact is given the opportunity to answer

Did you find this FAQ helpful?
1
0

It won’t. The NBN only effects in-home devices that link with a landline. The Mobile Alert has nothing to do with linking to a base station, landline phone, or the NBN.

Did you find this FAQ helpful?
1
0

1) Enter lattitude and longitude

2) Choose the radius

3) Notification will be given when the circle is breached

Did you find this FAQ helpful?
1
0

The device uses a SIM card, just like a mobile phone, but they will only call and text selected numbers of the user’s choice.

Did you find this FAQ helpful?
2
0

Yes, however we recommend mobile phone numbers be the first choice options. We do not recommend using 000 except as a last resort.

Did you find this FAQ helpful?
1
0

Load More

Product (3)

Best to charge the unit while sitting on your bedside table each night. While you may be able to go a couple days between charges, recharging the unit daily is a good habit to get into. Variables that may effect standby time include cell signal strength, programmed options, and of course, usage.

Did you find this FAQ helpful?
2
0

The ProTec can notify up to 5 contacts. You can also have one “Speed Dial” number allocated, which will not send out an SMS

Did you find this FAQ helpful?
2
0

The iHelp can call up to 10 contacts and you can also select which of the contacts are sent an SMS message

Did you find this FAQ helpful?
3
0

ihelp (1)

The iHelp can call up to 10 contacts and you can also select which of the contacts are sent an SMS message

Did you find this FAQ helpful?
3
0

ProTec (1)

The ProTec can notify up to 5 contacts. You can also have one “Speed Dial” number allocated, which will not send out an SMS

Did you find this FAQ helpful?
2
0

Load More

Product (3)

Best to charge the unit while sitting on your bedside table each night. While you may be able to go a couple days between charges, recharging the unit daily is a good habit to get into. Variables that may effect standby time include cell signal strength, programmed options, and of course, usage.

Did you find this FAQ helpful?
2
0

The iHelp can call up to 10 contacts and you can also select which of the contacts are sent an SMS message

Did you find this FAQ helpful?
3
0

The ProTec can notify up to 5 contacts. You can also have one “Speed Dial” number allocated, which will not send out an SMS

Did you find this FAQ helpful?
2
0

ihelp (1)

The iHelp can call up to 10 contacts and you can also select which of the contacts are sent an SMS message

Did you find this FAQ helpful?
3
0

ProTec (1)

The ProTec can notify up to 5 contacts. You can also have one “Speed Dial” number allocated, which will not send out an SMS

Did you find this FAQ helpful?
2
0

Mobile SIM (2)

Telstra, Optus and Vodafone all use the 2100 MHz for their data band. For voice transmission, Telstra uses 850 MHz, Optus uses 900 MHz and Vodafone uses either 850 or 900 MHz.

Did you find this FAQ helpful?
2
0

The “G” refers to generation so 3G is the third generation cell network.
The 2G network will soon go the way of vinyl records and video cassettes. Telstra was the first to discontinue providing 2G service in December of 2016. Optus is pulling the plug in April of 2017. Vodafone will discontinue their 2G service on 30 September 2017.
The 3G network has the most extensive infrastructure throughout Australia. Those in sparsely populated areas should have a 3G Mobile Alert.

Did you find this FAQ helpful?
1
0

Customer Care (2)

One year from purchase. Should you experience problems with your Guardian Safety Pendant, simply contacts our team on (08) 6336 9448 and they will organise to get you working again quickly.

Did you find this FAQ helpful?
1
0

We can remotely make any changes you require. There is no charge for that service.

Did you find this FAQ helpful?
1
0

How it Works (5)

The device uses a SIM card, just like a mobile phone, but they will only call and text selected numbers of the user’s choice.

Did you find this FAQ helpful?
2
0

A Personal Emergency Response System (PERS) capable of providing 2-way communication over the cell phone network. All Mobile Alerts are capable of providing their GPS location to emergency contacts, people chosen by and known to the user of the device.

Did you find this FAQ helpful?
1
0

It won’t. The NBN only effects in-home devices that link with a landline. The Mobile Alert has nothing to do with linking to a base station, landline phone, or the NBN.

Did you find this FAQ helpful?
1
0

Yes, however we recommend mobile phone numbers be the first choice options. We do not recommend using 000 except as a last resort.

Did you find this FAQ helpful?
1
0

Fall Detection technology is still developing. Depending on the model, the unit may play a tune, vibrate or audibly tell you when it senses what may have been a fall. If you feel or hear that the fall alarm has been triggered and you didn’t mean it to, give the SOS button a short press. That will abort the emergency texts being sent to the contacts.
If you prefer, the fall detector can always be switched off or on.

Did you find this FAQ helpful?
1
0

General (5)

The device uses a SIM card, just like a mobile phone, but they will only call and text selected numbers of the user’s choice.

Did you find this FAQ helpful?
2
0

A Personal Emergency Response System (PERS) capable of providing 2-way communication over the cell phone network. All Mobile Alerts are capable of providing their GPS location to emergency contacts, people chosen by and known to the user of the device.

Did you find this FAQ helpful?
1
0

A Mobile Alert is smaller, lighter and simpler to use. A mobile phone can call anyone and they are designed for frequent use, whereas all Mobile-Alerts have a prominent SOS button to call only pre-programmed emergency contacts (i.e., family, friends, neighbours). Some Mobile Alert models can be programmed to receive a call from anyone, or only certain people designated by the user.

Did you find this FAQ helpful?
1
0

Yes; they can hear you and you can hear them in a 2-way conversation.

Did you find this FAQ helpful?
1
0

None from Mobile Alert since there are no monitoring fees. However your phone service provider costs would vary between zero (if you’ve chosen Amaysim) and the cost of the prepayment of your chosen SIM card.

Did you find this FAQ helpful?
1
0

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