Description
The mCareWatch is a smart watch, emergency alarm, location tracker and mobile phone in one. It comes with the coveted IP67 certification which makes it water resistant as well as dustproof.
mCareWatch Software
All Service Plans include access to the mCareWatch software on the mCareWatch, carer’s mobile app and ConnectiveCARE online platform.
Setup and Activation
Setup and Activation includes setup of the mCareWatch with the mCareWatch software, SIM card, access to the ConnectiveCARE online platform and pre-prorgamming of the SOS contact numbers and family speed dial contacts.
SIM Card Details
Basic Service Plan includes: 30 minutes of standard outgoing national voice calls (Australia) and 25MB of data per month. Additional charges apply if you exceed these minimum thresholds per month. If you exceed the thirty (30) minutes of outgoing national voice calls per month you will be charged $15.00 (incl. GST) for an additional 30 minutes of outgoing voice calls and 25MB of data.
Standard and Premium Service Plans include: unlimited national outgoing voice calls (Australia) and 1GB of data per month. Additional charges apply if you exceed these minimum thresholds per month. If you exceed the 1GB of data, you will be charged an additional $20 for 1GB of data.
Setup and ready to use
All devices are pre-set with the SOS contacts, a SIM card is pre-installed and device is ready to use.
Auto-answer and chat
Any pre-set contact listed on the device can call into the device, ring once and then auto-answer with the caller able to speak to the wearer.
GPS and Wi-Fi Location Tracking
On Demand Location
Low battery alerts
Unlimited Medication, Task and Appointment Reminders
Carers have the ability to setup unlimited customised medication, task and appointment reminders for the wearer (via carer’s online portal). Reminders can also be setup as text to speech.
Certified IP67 water resistant
Device is certified to be water resistant for up to one metre for 30 minutes.
4G mobile network coverage
Automatic SOS calls to pre-set contacts
Fall Detection Alert & Sensitivity Adjustment
When the device detects a fall, it will ask the wearer if they are OK and if they do not respond the device will automatically call the SOS preset contacts.
NOTE: this feature will drain the battery and require more frequent recharging of the device (every day instead of every 2-3 days).
Carer’s Web Portal and Mobile app
Anti-Disturb Call Block Feature
Geo-Fence
Speed Dial Contacts
Wearer can automatically call up to three (3) different contacts (which do not have to be the emergency contacts).
Limitations
- The ongoing cost is high due to the app that mCare offers and is mandatory.
- There is currently no delay after pressing the SOS, it will not give the user a chance to cancel (this may change later).
- There is currently no way to avoid voicemail. The mCareWatch will call the 1st emergency contact for 10-12 seconds following an SOS press or fall detection. If there is no answer, it will automatically hang up and call the next contact. Voicemail, declined calls that go to voicemail, or a phone that is off will prevent the mCareWatch from calling through the contact list.
- The device does not play any voice prompts.
- The fall detection is less effective compared to personal alarms worn on a lanyard or brooch. This is due to the fact that fall detection is based on accelleration being built up over a short period of time. Since the wrist/hand movement is less consistent and unpredictable during a fall, the automatic fall detection may be less likely to activate.
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